Deleting your data
You can ask us to delete your personal data. This page says how to ask, what goes, and what we are not able to remove.
Last updated
How to ask
Send a request through the contact page, giving the email address you ordered or signed in with, and say that you want your data deleted.
If you reached us through Facebook or Instagram you can ask there too. Please include the email address you used with the shop — a social account and a shop account are separate records.
We will confirm it is you before acting, so that nobody else can have your data deleted.
What is deleted
Your customer record: name, email address, phone number and language preference.
Every sign-in session and any outstanding sign-in link.
What we cannot delete, and why
A paid order is an accounting record, so we keep it for as long as accounting and tax law require — including the delivery address on it.
Payment records held by Stripe live in Stripe's systems and are governed by Stripe's own policy.
Messages you sent us through Facebook or Instagram also exist in Meta's systems. Deleting our copy does not delete theirs.